If you are submitting a complaint, the Villa will be happy to review it and strategize how we can reconcile the complaint. However, if you prefer to seek support from the Ministry or the Patient Ombudsman, this can be done using one of the following options:
Call the Ministry
Long Term Care Family Support and Action Line:
Toll Free 1-866-434-0144
Hours of Operation 8:30am – 7pm, 7 days per week
Write to the Ministry
Send a written letter by mail, to:
Director
Long Term Care Inspections Branch
Long Term Care Operations Division
119 King Street, W, 11th Floor, Hamilton, ON L8P 4Y7