Tell Us How We’re Doing

If you are submitting a complaint, the Villa will be happy to review it and strategize how we can reconcile the complaint. However, if you prefer to seek support from the Ministry or the Patient Ombudsman, this can be done using one of the following options:


Executive Administrative Assistant ext. 2231

Call the Ministry

Long Term Care Family Support and Action Line:
Toll Free 1-866-434-0144
Hours of Operation 8:30am – 7pm, 7 days per week

Write to the Ministry

Send a written letter by mail, to:
Long Term Care Inspections Branch
Long Term Care Operations Division
119 King Street, W, 11th Floor, Hamilton, ON L8P 4Y7