Tell Us How We’re Doing
If you require this form in another accessible format, or require communication support, please contact the Legislative Compliance Supervisor at 905-627-9011 ext 2231
If you are submitting a complaint, the Villa will be happy to review it and strategize how we can reconcile the complaint. If you prefer to seek support from the Patient Ombudsman or the Ministry of Long Term Care, this can be done using one of the following options:
How to Contact the Patient Ombudsman
Website: https://patientombudsman.ca/
How to Contact the Ministry of Long Term Care
Call: Long Term Care Family Support and Action Line:
Toll Free 1-866-434-0144
Hours of Operation 8:30am – 7pm, 7 days per week
Write: Send a written letter by mail, to:
Director
Long Term Care Inspections Branch
Long Term Care Operations Division
119 King Street, W, 11th Floor, Hamilton, ON L8P 4Y7
Visit for more information: https://www.ontario.ca/page/long-term-care-home-complaint-process